Shipping & Returns
Last Updated: August 2026
At Riptide Research Labs, we work hard to process and ship orders as quickly as possible.
Order Processing
- Orders are typically processed within 1 to 3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order ships, you will receive a tracking number by email.
Shipping Times
Estimated delivery times:
- United States: 2 to 7 business days
- International: Varies by destination and customs processing
Delivery times are estimates only and are not guaranteed. Shipping carriers may experience delays that are outside of our control. Clear shipping expectations and processing timelines are standard practice for ecommerce businesses.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, Riptide Research Labs is not responsible for carrier delays, lost packages, stolen packages, or incorrect shipping addresses provided by the customer.
If you experience a delivery issue, please contact the carrier first. We will assist where reasonably possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect address may require additional shipping charges before reshipment.
Returns & Refunds Policy
Last Updated: August 2026
All Sales Are Final
Due to the nature of our products, all sales are final.
Riptide Research Labs does not accept returns, exchanges, or cancellations after an order has been placed. No refunds, store credit, or exchanges will be issued for products that have been shipped or delivered. Clearly disclosed final sale policies are commonly used by ecommerce businesses.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at support@riptidepeptide.com.
Please include:
- Your order number
- Photos of the package and product
- A description of the issue
If we determine that an error occurred on our end, we may provide a replacement at our discretion. Policies commonly make exceptions for damaged or incorrect shipments even when returns are otherwise not accepted.
Refused Deliveries
Orders refused by the recipient or returned due to failed delivery attempts are not eligible for refunds.
Questions
For any questions regarding shipping or your order, contact:
By placing an order with Riptide Research Labs, you acknowledge that you have read and agree to this Shipping and Returns Policy.