FAQ
What does “Research Use Only” mean?
All products sold by Riptide Research Labs are intended strictly for laboratory research and educational purposes. Products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, or clinical application.
Do you provide dosing information?
No. Because our products are sold exclusively for research purposes, we do not provide dosing instructions, usage recommendations, treatment guidance, or medical advice.
Are your products approved by the FDA?
Products sold by Riptide Research Labs have not been evaluated by the U.S. Food and Drug Administration for safety or efficacy in humans and are not intended for use as drugs, foods, cosmetics, or medical devices.
Who can purchase from Riptide Research Labs?
Our products are intended for qualified researchers, laboratories, educational institutions, and individuals conducting legitimate research activities.
How quickly are orders processed?
Most orders are processed within 1 to 2 business days. Processing times may vary during periods of high demand, holidays, or severe weather events.
Do you offer tracking information?
Yes. Once an order has shipped, tracking information will be provided when available from the selected carrier.
Do you ship internationally?
Shipping availability depends on local laws, regulations, and carrier restrictions. Customers are responsible for understanding and complying with all applicable import requirements.
Can I modify or cancel my order?
If your order has not yet been processed for shipment, please contact us as soon as possible. While we will do our best to accommodate requests, modifications and cancellations cannot be guaranteed.
What should I do if my order arrives damaged?
Please contact our support team within 48 hours of delivery and include photographs of the package and affected items. We will review the situation and work toward an appropriate resolution.
Do you accept returns?
Due to the nature of research products, returns are generally not accepted. If there is an issue with your order, please contact our support team for assistance.
How should products be stored?
Storage requirements may vary by product. Researchers should review all product documentation and follow appropriate laboratory handling and storage procedures.
Do you provide certificates or analytical documentation?
When available, supporting product documentation may be provided. Availability may vary by product and batch.
How can I contact customer support?
You can contact our support team through the contact form on our website or by using the contact information provided on the Contact Us page.
What payment methods do you accept?
Available payment methods are displayed during checkout and may change periodically based on processor availability and operational requirements.
Do you offer wholesale or bulk pricing?
For bulk purchases or recurring research needs, please contact our team to discuss available options.
Have another question?
If you cannot find the answer you’re looking for, please reach out through our contact page and a member of our team will be happy to assist.